Ac99 Privacy Policy — Your Data, Our Responsibility
Ac99 places the highest priority on protecting the personal information of users in Bangladesh. This policy explains how we collect, use, store, and safeguard your data. Please read it carefully before using the platform, and reach out to our support team if you have any questions.
Last Updated: January 2026
Contents of This Policy
What Information We Collect
When you register on the ac99 platform, we collect certain personal information from you, including your full name, date of birth, email address, mobile number, and your current address within Bangladesh. A copy of your National ID (NID) or other government-issued identification may be requested to verify your age and confirm your account identity. Without this information, account verification cannot be completed and access to certain services will be limited.
Account & Identity Information
- Full Name & Date of Birth
- Email & Mobile Number
- National ID Number (KYC)
- Bangladesh Address & District
- Account Password (Encrypted)
Device & Browser Information
- IP Address & Device Type
- Browser Version & Operating System
- Screen Resolution & Language Settings
- Session Duration & Login History
- Mobile Network Operator Information
Payment & Financial Information
- BKash / Nagad / Rocket Number
- Bank Account Details (where applicable)
- Transaction History & Amounts (BDT)
- Deposit & Withdrawal Records
- Payment Verification Documents
Behavioral Usage Data
- Pages Visited & Click Patterns
- Gaming or Betting Activity History
- Search Activity & Filter Usage
- Time Spent on Site & Visit Frequency
- Customer Support Interaction Records
How Your Information Is Used
Ac99 uses collected data only for legitimate, specific purposes and never for anything unnecessary. First, your identity and age verification details are used to create and validate your account, as required under applicable Bangladesh regulations. Second, your payment information is used to process transactions and manage financial activity, with priority given to BDT-based local mobile banking methods. Third, behavioral data is analyzed to improve platform performance and personalize your experience.
Ac99 uses your information to prevent fraud, combat money laundering, and enforce responsible gaming policies. Contact details are used to improve support quality and resolve your concerns efficiently. Data may also be retained to meet applicable legal and regulatory requirements in Bangladesh. If your information is ever used for marketing or promotional purposes, you can opt out of those communications at any time.
Identity Verification
KYC & Age Verification
Payment Processing
BDT Transaction Management
Fraud Prevention
Security Monitoring
Service Improvement
Usage Analytics
Data Storage & Security Measures
Ac99 uses industry-standard security technology to keep your data safe. All data is transmitted via SSL/TLS encryption, protecting your information from unauthorized third-party access. Passwords and sensitive financial data are never stored in plain text — they are always encrypted using advanced hashing algorithms. Our server infrastructure undergoes regular security audits, and any vulnerabilities are addressed promptly. If an unauthorized access attempt is detected on your account, it is automatically secured and you are notified immediately.
How long we retain your data depends on its type and applicable legal requirements. Even after an account is closed, transaction records must be kept for a minimum of five years in accordance with Bangladesh's financial regulatory guidelines. Behavioral and analytical data is typically deleted or anonymized automatically after 24 months. In the event of a data breach, affected users will be notified within 72 hours and assisted with protective measures. Server access is restricted to authorized personnel only, and all access is logged.
Policy on Sharing Information with Third Parties
Ac99 never sells or rents your personal information to third parties for commercial purposes. However, in certain circumstances, limited information may be shared with trusted partners directly involved in delivering your services. For example, transaction-related details are shared with local mobile banking providers such as bKash, Nagad, or Rocket for payment processing purposes. These partners have their own privacy policies and are obligated to use the information solely for its intended purpose. ac99 maintains Data Processing Agreements with each of them and conducts regular compliance checks.
Where required by law, we are obligated to disclose relevant information upon receiving a valid directive from a competent court or regulatory authority in Bangladesh, and we will endeavor to notify you in advance where possible. Data may be shared with regulatory bodies for fraud investigation or anti-money laundering purposes, in accordance with Bangladesh Financial Intelligence Unit (BFIU) guidelines. In the event of a change in company ownership or a merger, users will be given advance notice and the protections under this Privacy Policy will continue to apply. The amount of information shared with third parties is always kept to a minimum, and they are required to delete it once the stated purpose has been fulfilled.
Important Information
Ac99 never shares your information with advertisers, spammers, or unauthorized data brokers. If any third party requests your information while claiming to represent ac99, please notify our support team immediately.
Your Rights & Policy Updates
As an ac99 platform user, you have several important rights over your personal data. You can view the information stored in your account and request a copy at any time. If any details are incorrect or incomplete, contact our support team to request a correction — we will update it within 30 business days. If you feel certain data no longer needs to be retained, you may request its deletion, though some information must be kept for a set period due to legal obligations. The option to opt out of marketing communications is always clearly available in every message we send.
This Privacy Policy may be updated from time to time, particularly in response to legal changes, new feature additions, or security improvements. If any significant changes are made, you will be notified via your registered email or mobile number, and the updated date will be clearly displayed on the site. Any revised policy takes effect 15 days after publication, giving you sufficient time to review the changes. For any privacy-related questions or concerns, you can reach our data protection team by email at support at ac99.biz. We typically respond within 3 business days and aim to resolve complex matters within a maximum of 15 business days.
Right of Access
The right to know what information is held about you and to receive a copy of it.
Right to Rectification
The right to request correction or updating of any inaccurate or outdated information.
Right to Deletion
The right to request deletion of information that is no longer required for legal or compliance purposes.
Right to Opt Out
The right to opt out of marketing messages and promotional communications at any time.
Right to Data Portability
The right to receive your data in a structured, machine-readable format.
Right to Lodge a Complaint
The right to file a formal complaint with our support team if you are dissatisfied with how your data is being used.